PRIVACY POLICY

Introduction & Scope

CAM-TECH Training Center ("CAM-TECH", "we", "our", or "us") operates the website https://www.camtech.in and provides technical education, Mastercam CAD/CAM certifications, CNC/VMC machine training, and administrative communications.

This Privacy Policy explains how we collect, process, store, and safeguard your personal information when you visit our website, submit an admission enquiry form, enroll in our courses, or interact with our official communication systems, including our WhatsApp Cloud Business Platform.

1. Information We Collect

We only collect information that is strictly necessary to provide course information, training services, and student support:

• Direct Enquiries & Registration: Your full name, WhatsApp telephone number, email address, educational background, and preferred course program (e.g., Mastercam, CNC Lathe, 3/4/5-Axis VMC Milling).
• WhatsApp & Electronic Messages: When you contact our official WhatsApp business number or submit an enquiry on our site, we record your phone number, message text, and timestamps to answer your questions and coordinate training schedules.
• Technical & Usage Data: Anonymized server logs, browser type, device information, and IP addresses collected automatically when browsing our web portal to ensure site performance, uptime, and cybersecurity.
• Financial Information: We do not store bank account details, credit card numbers, or sensitive financial data on our servers. Any course fee transactions are handled through standard direct banking or certified payment gateways.

2. How We Use Your Information

Your information is used solely for legitimate educational and administrative purposes:

• Responding to course admissions, syllabus enquiries, and fee structure queries.
• Sending verified timetable updates, batch timing schedules, and class announcements via WhatsApp.
• Issuing authorised Mastercam training certificates and course completion records.
• Maintaining operational security, preventing spam or abuse, and verifying webhook integrity.

3. WhatsApp Messaging Policy & Meta Platform Compliance

CAM-TECH utilizes the Meta WhatsApp Cloud API to facilitate prompt communication with prospective learners and active students:

• Opt-In Consent: We only send WhatsApp messages to users who have voluntarily initiated a conversation, submitted an inquiry through www.camtech.in, or requested course syllabus and batch notifications.
• Opt-Out Mechanism: You maintain full control over your notifications. You can unsubscribe or stop receiving automated broadcast messages at any time simply by replying STOP, UNSUBSCRIBE, or CANCEL to our WhatsApp number, or by contacting our administrative desk.
• No Spam / No Third-Party Resale: We never buy, sell, or rent telephone numbers. We never broadcast unrequested promotional ads or transfer your contact information to third-party telemarketers.

4. Data Retention & 6-Day Rolling Purge Policy

We practice strict data minimization:

• Active Messaging Logs: WhatsApp inquiry message records and transient transmission logs are maintained on a rolling 6-day cycle to handle active student questions, after which older transient chat logs are automatically archived or purged.
• Student Academic Records: Official course enrollment records, attendance logs, and certification issuance details are retained in compliance with educational accreditation requirements.

5. Third-Party Service Providers

To operate our digital infrastructure securely, we partner with industry-standard cloud providers who uphold rigorous security and compliance standards:

• Meta Platforms, Inc. (WhatsApp Cloud API): Used for secure delivery and routing of official WhatsApp messages.
• Supabase, Inc.: Used for encrypted database hosting with Row-Level Security (RLS) and SSL/TLS protection.
• Vercel, Inc.: Used for high-availability web hosting, CDN caching, and modern TLS 1.3 encryption.

6. Data Security

We implement comprehensive technical and organizational safeguards to protect your personal information against unauthorized access, loss, or misuse. All communications across our website are encrypted via modern HTTPS/TLS protocols. Administrative tools are protected by strict token authentication and access control policies.

7. Your Privacy Rights

Under applicable data protection laws, you possess the following rights regarding your data:

• Right to Access: You may request a copy of the personal details we hold about you.
• Right to Rectification: You may request correction of any inaccurate or outdated information.
• Right to Erasure: You may ask us to delete your contact details from our active broadcast lists at any time.

8. Contact Us & Grievance Officer

If you have questions, feedback, or wish to exercise your privacy rights, please reach out to our administration office: